Warranty
[Product Warranty Regulations]
All products purchased from the official ALLPOWERS online store operated by us are covered by the following limited warranty. The warranty period is calculated from the date of product arrival, and your use of the product is deemed to have agreed to the warranty terms.
If the product is defective or defective due to our company's fault, we will accept an exchange. After receiving the product, please contact us via the "Contact Form" within 30 days for a replacement. Please note that the warranty on ALLPOWERS products is limited to the original purchaser and is not transferable to other owners. Please note that we do not accept returns or exchanges for customer convenience.
ALLPOWERS sells products on ALLPOWERS EU, ALLPOWERS COM website, ALLPOWERS DE official website ，ALLPOWERS UK，ALLPOWERS FR ，ALLPOWERS ES，ALLPOWERS IT official website. If you buy from another online store or seller, we cannot guarantee the quality of the product, so it is not covered by the official manufacturer's warranty. If you have any questions about product defects, please contact the place of purchase.
*In order to obtain the warranty, an invoice or order confirmation email is required, which clearly states the order number, product details, price and sales route at the time of purchase.
[ALLPOWERS Product Warranty Registration Form]
The warranty period is 24 months from the date of purchase, but ALLPOWERS only needs to register the product on the official website to extend the warranty period of some products, so that customers who purchase ALLPOWERS products can use them for a longer period of time and with more peace of mind. usable. For details, please refer to the "List of Quality Guarantee Objects and Warranty Periods".
A) 5-Years Limited Warranty （Only applicable to customer orders from the official website)
R4000, R3500, R2500, R1500,R600, S2000 PRO, S2000, S1500,S700 Solar Generator and Portable Power Stations
B) 2-Year Limited Warranty
（Only applicable to customer orders from the official website)
S300, S300 PLUS, S200 Solar Generator and Portable Power Stations
SP039,SP037,SP035,SP033,SP029,SP027,SP026,SP012,SF100,SF200,SF400 Solar Panel
Refurbished product warranty period:
The following refurbished product models have a 2-year warranty:
S700, S1500 R600 R1500, R2500, R3500, R4000, S2000, S2000 PRO (2-year warranty)
（Only applicable to customer orders from the official website)
The following refurbished product models have a 1-year warranty:
S200, S300 ,SP027, SP029, SP035, SP033, SP037, SP039, SF100, SF200
（Only applicable to customer orders from the official website)
Explanation on warranty shipping fee:
Generally speaking, the shipping cost incurred by the product warranty is not covered by the warranty.
Within 30 days of receiving the goods:
We will bear the shipping cost for products returned to the warehouse for maintenance within 30 days.
30 days after receiving the goods:
After 30 days, the shipping cost of returning the product to the warehouse for repair will be borne by the buyer.
[Exception]
The warranty will not apply if any of the following conditions apply.
・When the product warranty expires
・Defects or malfunctions caused by misuse, unauthorized modification, disassembly of the product, or failure to operate in accordance with our company's instruction manuals and manuals, or malfunctions or damages caused by overheating, liquids, or other external factors.
・When the guarantee cannot be presented or if the guarantee is rewritten.
・When damaged due to improper storage or use.
・When the damage is caused by factors other than force majeure (lightning, fire, earthquake, flood, etc.).
- Free gifts are not covered by warranty service.
Note:Product charging adapter is not included in the warranty，Return shipping costs are not included in the warranty, and the buyer needs to pay the cost of return warranty.
Special Note:
For orders placed at other official platform stores other than the ALLPOWERS official website, in order to avoid repeated warranty applications, we will directly convey your warranty requirements to the corresponding platform for processing.
According to the warranty policy, buyers need to return the product before warranty processing. Please comply with the warranty terms, otherwise we have the right not to provide warranty.
Note: If the buyer takes the ordered product to a third-party country, to apply for warranty, the product must also be returned for warranty. If the return warranty is made in a third-party country, the transportation costs or tariffs shall be borne by the buyer.